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TERMS AND CONDITIONS SINCE APRIL 26TH 2017

This netshop belongs to
Made by Hannele Rusila
FI12868835
Tuupovaarantie 44 a, 82710 Kovero, Finland
Tel. +358 45 6390946
www.hannelerusila.fi
hannele.rusila@hannelerusila.fi


We sell products to people over 18 years old all over the world. Vat 24 % is included in the prices.

ORDERING

Products are ordered from the online store by moving them into shopping
cart and paying for the cart contents at check-in service. All customer
information is kept confidential. Contact information provided during payment
will not be used for anything except delivering the products and solving issues
that may arise during or after the delivery. By ordering from the online store
you agree to have read and understood the currently applicable conditions of
delivery.


PAYMENT

Orders are paid online. The payments are securely processed by Paytrail Pcl. Please follow the instructions to return to the online store after payment, so that your payment will definitely be linked to your order.

Accepted cards are Visa, Visa Electron and MasterCard.

Payment Service Provider Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to. Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
PayPal

Paying with PayPal is possible.


DELIVERY

Delivery fee is 15,00 €. As a rule, your order will be dispatched within 5 business days after having received the order. You will be informed if your order takes longer to process and dispatch.

Buyers are responsible for any customs and import taxes that may apply. Made by Hannele Rusila is not responsible for delays due to customs.


RETURN POLICY


Please note, that as the products are made by hand, minor differences might appear between the product and the photos on the online store. Returns or exchanges will be accepted within 14 days of delivery. The returned product has to be in its original condition. Please contact us by email prior to returning a product. Buyers are responsible for return shipping costs.

When returning the product(s), please attach your name and contact
information along with account number where the payment should be returned. You
will be fully refunded within 14 days after we have received a cancellation
notice by email, provided that the product(s) has been returned or it can be
proven that the product(s) has been mailed and is on its way to the returning
address.

Return address:
Made by Hannele Rusila
Tuupovaarantie 44 a
82710 Kovero, Finland


WARRANTY


Made by Hannele Rusila truly cares about the impeccable quality of its products. However, mistakes are still possible and if there is a defect in the product, we will repair or replace it. Please contact us by email concerning any warranty issues.